Prisoners' Families Helpline

Have a social video call with a prisoner

Did you know that you can have a video call with someone in prison? Every prisoner is allowed one secure social video call per month. Read more
Unwanted Prisoner Contact Service

We understand that not all contact from people in prison is welcome. Help is available if you want to stop getting calls, letters or texts from a prisoner. Read more
Prison Life Videos

This series of short videos has been developed in partnership with prisoners and their families. Read more
Visiting prison

Read more

Welcome to the National Prisoners’ Families Helpline website for England and Wales. We offer support for families who have a loved one in contact with the criminal justice system.

Using this website

This website was created using feedback from families to offer information and support to anyone with a loved one in contact with the justice system.

Have a social video call with a prisoner

Unwanted Prisoner Contact Service

Prison Life Videos

Visiting prison

Using this website

How can we help?

After arrest

What to expect

Visiting prison

Release date